Customer Terms of Trade
Precise Group Relines Pty Ltd
Effective date: 25th November 2025
These Customer Terms of Trade (Terms) are issued by Precise Group Relines Pty Ltd ACN 685 208 744, ABN 80 685 208 744, of 2 McCleerey Place, Albion Park NSW 2527 (Precise).
1. Application and acceptance
1.1 These Terms apply to all quotations, proposals, purchase orders accepted by Precise, goods, labour, plant, equipment and services supplied by Precise to a customer (Customer).
1.2 A contract is formed when the Customer signs or otherwise accepts a quotation or proposal, issues a purchase order referring to it, instructs Precise to commence work, accepts delivery of goods or services, or otherwise confirms acceptance in writing, including by email.
1.3 The quotation, any scope of work, these Terms and any written variation approved by Precise comprise the entire agreement (Agreement).
1.4 The Customer’s terms, including terms contained in a purchase order, are excluded unless Precise expressly agrees to them in writing signed by an authorised representative.
1.5 If there is any inconsistency, the following order of priority applies: (a) a written contract signed by both parties; (b) special conditions expressly accepted by Precise in writing; (c) the quotation or scope of work; (d) these Terms; and (e) the Customer’s purchase order, only to the extent expressly accepted by Precise.
2. Quotations
2.1 Unless stated otherwise, a quotation is valid for 30 days from its date of issue.
2.2 A quotation is based on the information, assumptions, exclusions, site conditions, access arrangements, labour availability and programme identified in the quotation.
2.3 Precise may withdraw or amend a quotation at any time before the Customer accepts it.
2.4 Quotations do not include work, materials, delays, travel, accommodation, mobilisation, standby time, overtime, site inductions, permits or other costs not expressly included.
3. Scope and variations
3.1 Precise will supply the goods and services described in the accepted quotation or scope of work (Services).
3.2 The Customer must promptly provide all information, instructions, approvals, drawings, access, site support and decisions reasonably required for Precise to perform the Services.
3.3 Any change to the Services, scope, programme, quantities, specifications, site conditions or Customer instructions is a variation (Variation).
3.4 A Variation is binding only where Precise confirms it in writing, including the impact on price and time, before the varied work is performed.
3.5 If urgent work is required to protect persons, property, plant or the environment, Precise may perform the work without prior written approval where reasonably necessary. The Customer must pay Precise’s reasonable costs for that work.
4. Customer obligations and site access
4.1 The Customer must ensure that Precise has safe, timely and uninterrupted access to the site, work area, plant, equipment and facilities required to perform the Services.
4.2 The Customer must provide accurate information about site conditions, hazards, operational constraints, isolation requirements, asbestos, hazardous substances, underground services and any other matter that may affect the Services.
4.3 The Customer must ensure that its site, plant, equipment and systems are safe and suitable for the Services, and that required permits, isolations, lock-out/tag-out procedures, access equipment and site supervision are available when required.
4.4 Precise may suspend work immediately where it reasonably considers that conditions are unsafe, access is unavailable, a required permit or isolation is not in place, or continuing work may expose any person to risk. The Customer is responsible for resulting reasonable delay, standby, demobilisation and remobilisation costs.
5. Time, programme and delays
5.1 Any stated commencement date, completion date or programme is an estimate unless the quotation expressly states that it is a contractual completion date. Precise will use reasonable endeavours to perform the Services in accordance with the agreed programme.
5.2 Precise is entitled to a reasonable extension of time, and to recover its reasonable additional costs, for any delay caused or contributed to by the Customer, restricted site access, unsafe conditions, unavailable permits or approvals, inaccurate information, changes to the Services, industrial action, supply-chain disruption, weather, transport disruption, plant failure, labour unavailability, or another event outside Precise’s reasonable control.
6. Price, invoicing and payment
6.1 The Customer must pay the price stated in the quotation, as varied in accordance with these Terms. Unless the quotation states otherwise, all prices are exclusive of GST, which is payable on receipt of a valid tax invoice.
6.2 Precise may invoice on completion, at agreed milestones, progressively for work performed, or for materials procured, mobilisation, demobilisation, travel, accommodation, plant, standby time and other incurred costs.
6.3 The Customer must pay each undisputed invoice within 30 days of the invoice date, unless the quotation states different payment terms.
6.4 A Customer disputing an invoice must notify Precise in writing within 7 days of its date, identifying the amount and reasons. The undisputed amount remains payable by the due date.
6.5 The Customer must not withhold, deduct, set off or make a counterclaim against an amount payable to Precise unless required by law or agreed by Precise in writing.
6.6 Precise may charge interest on overdue amounts at 8% per annum, calculated daily. The Customer must reimburse reasonable debt-recovery costs, including legal costs on an indemnity basis.
6.7 Precise may suspend Services on written notice if an invoice remains unpaid after its due date. The Customer is responsible for reasonable suspension and recommencement costs.
6.8 Nothing in these Terms limits or excludes a party’s rights or obligations under the Building and Construction Industry Security of Payment Act 1999 (NSW) or other applicable security-of-payment legislation.
7. Goods, title and risk
7.1 Risk in goods supplied by Precise passes to the Customer upon delivery to the Customer’s site or nominated location.
7.2 Title in goods supplied by Precise remains with Precise until all amounts owing to Precise by the Customer have been paid in full.
7.3 Until title passes, the Customer must keep the goods identifiable as Precise’s property, store them safely and not sell, dispose of, encumber or alter them without Precise’s written consent.
8. Quality and defects
8.1 Precise warrants that it will perform the Services with due care and skill and in accordance with the agreed scope.
8.2 The Customer must inspect Services and supplied goods as soon as reasonably practicable and notify Precise in writing of an alleged defect within 7 days after completion or delivery, or promptly after a latent defect becomes apparent.
8.3 If Precise accepts that a defect is caused by its breach of the Agreement, Precise may elect to reperform the affected Services, repair or replace defective goods, or refund or credit the reasonable amount paid for the defective part.
9. Liability and indemnity
9.1 Nothing in these Terms excludes, restricts or modifies a right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified.
9.2 To the maximum extent permitted by law, Precise’s total aggregate liability arising out of or in connection with an Agreement is limited to the amount paid or payable by the Customer to Precise under the relevant quotation.
9.3 To the maximum extent permitted by law, Precise is not liable for indirect or consequential loss, loss of profit, production, opportunity, revenue, goodwill, business interruption or loss arising from shutdown delay.
9.4 The Customer indemnifies Precise, its officers, employees, contractors and agents against loss, liability, damage, claim, cost or expense arising from unsafe site conditions, inaccurate information, the Customer’s breach, injury or damage caused by the Customer or its personnel, or the Customer’s plant, equipment, materials or site, except to the extent caused or contributed to by Precise’s negligence, breach of contract or wrongful act or omission.
10. Insurance, suspension and termination
10.1 Precise will maintain insurance required by law and commercially reasonable insurance for the Services it supplies. The Customer must maintain appropriate insurance for its site, plant, equipment, materials, operations and risks associated with the Services.
10.2 Either party may terminate an Agreement by written notice if the other materially breaches it and fails to remedy the breach within 10 business days after written notice.
10.3 Precise may terminate immediately by written notice if the Customer becomes insolvent, fails to pay an undisputed amount and does not remedy it within 5 business days of notice, continuing work would be unsafe or unlawful, or the Customer repeatedly prevents performance.
10.4 On termination, the Customer must pay for all Services performed, goods supplied, materials ordered, committed costs, demobilisation costs and other amounts properly incurred up to the termination date.
11. Confidentiality and intellectual property
11.1 Each party must keep the other party’s confidential information confidential and use it only for the purposes of the Agreement.
11.2 Precise retains ownership of its intellectual property, methods, documents, drawings, reports, know-how and materials. The Customer receives a non-exclusive licence to use deliverables supplied by Precise solely for the site and purpose stated in the quotation after payment in full.
12. General
12.1 Neither party is liable for delay or failure to perform an obligation, other than payment, to the extent caused by an event beyond its reasonable control.
12.2 A notice under these Terms must be in writing and sent by email, hand delivery or prepaid post to the address or email address last notified by the receiving party.
12.3 The Customer must not assign or transfer its rights or obligations without Precise’s prior written consent. Precise may subcontract any part of the Services but remains responsible for its subcontractors.
12.4 A waiver is effective only if in writing. A delay or failure to exercise a right is not a waiver. If a provision is invalid or unenforceable, it is severed to the extent necessary and the remaining provisions continue.
12.5 These Terms and each Agreement are governed by the laws of New South Wales, Australia. The parties submit to the exclusive jurisdiction of the courts of New South Wales and courts entitled to hear appeals from them.